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How cun999 Handles Your Personal Information

When you open an account with cun999 and connect your DANA, OVO, or GoPay wallet, you share personal data with us — and this page explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rules
cun999 How cun999 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply a straightforward set of practices to keep your account data accurate, secure, and accessible only to you. These cover how data is stored, how long we keep it, what cookies do on the platform, and how account access is controlled — including the OTP verification step every account goes through at login.

Account Security

Every login requires OTP verification to your registered mobile number. We do not store payment PINs for DANA, OVO, or GoPay — those stay inside your wallet app.

Cookie Use

Cookies on cun999 track your session state and remember your preferred language and payment method. They are not used to build advertising profiles or shared with ad networks.

Data Retention

Account records are kept while your account is active and for a period after closure as required under applicable local regulations. You can ask us what data we hold at any time.

Your Access Rights

You have the right to view, correct, or request deletion of your personal data. Submit a request via live chat or email and we will respond after verifying your account identity.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to update information on your account, or need to submit a data-access request, our support team handles privacy queries directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before acting on your request.

Live Chat Open the chat window from your account page and select the privacy or account-data topic. Our team will verify your identity and respond to your request.
Email Support Send your data request or privacy question to our support email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your profile.
Account Settings Some data updates — like changing your registered mobile number or wallet details — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on cun999

These are the questions we get most often about data, account privacy, and how we handle the information you share when you use cun999. If your question is not here, reach out through live chat or email.

We collect your name, mobile number, and email at registration. When you add DANA, OVO, or GoPay, we store the wallet identifier needed to process deposits and withdrawals.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete transactions, and with fraud-prevention services to protect your account.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the data we hold on your profile.

We retain records for a period following account closure as required under applicable regulations in Indonesia. Non-essential data is removed on request once mandatory retention periods are met.

Cookies manage your login session, remember your preferred payment method, and keep the platform working correctly on your device. We do not use cookies to track activity outside of cun999.

Yes. Some details — like your linked wallet — can be updated directly in account settings. For changes to your name or registered mobile number, contact support to verify and update the record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.